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Why choose our Fountain Valley furniture gallery?

R&R Furniture Gallery is a premier, family-owned furniture store proudly serving Fountain Valley, CA and the surrounding Orange County community. We specialize in high-quality living room sets, beautiful dining room collections, bedroom furniture, and unique home decor pieces. We deliver exceptional home goods with unmatched customer service, affordable prices, and flexible financing options.

Refund policy

R&R Furniture Gallery Return Policy

At R&R Furniture Gallery, we want you to feel confident shopping with us. If an item isn’t the right fit, eligible products may be returned within 30 days of delivery, subject to the conditions and fees outlined below.

Quick Summary

  • Return window: Request a return within 30 days of delivery

  • RMA required: All returns must be authorized with a Return Merchandise Authorization (RMA)

  • Restocking fee: 30% on approved returns

  • Return shipping: Paid by the customer (we can assist with logistics; estimated $2.50/lb)

  • Non-returnable items: Final sale/clearance, special orders, mattresses/bedding, and individual sectional pieces

1) Return Eligibility (What Can Be Returned)

To be eligible for a return, items must be:

  • New, unused, and unassembled

  • In original packaging

  • Include all accessories, parts, and documentation

Returns that are used, assembled, missing packaging, or missing parts may be denied or subject to additional deductions after inspection.

2) Items Not Eligible for Return

The following items are not eligible for return:

  • Final sale or clearance items

  • Special order or backordered items

  • Mattresses, bedding, or similar sleep products

  • Individual sectional pieces

Sizing issues, doorway clearance problems, change of mind, or aesthetic dissatisfaction are not considered defects and approved returns remain subject to restocking and freight fees.

3) How to Start a Return (RMA Process)

Contact R&R Furniture Gallery within 30 days of delivery:

If approved, an RMA number and return instructions will be issued.
Items must be returned within 20 days after RMA approval.
Unauthorized returns may be refused.

4) Fees, Shipping & Deductions

Restocking Fee

Approved returns are subject to a 30% restocking fee.

Return Shipping

Customers are responsible for return shipping.
If assistance is requested, estimated cost is $2.50 per pound.

Delivery and freight services are non-refundable once an order is dispatched or delivery is attempted.

Additional deductions may apply for:

  • Incorrect or undeliverable addresses

  • Refused deliveries

  • Items that do not fit into the space

  • Missing parts or accessories

5) Damaged, Defective or Missing Parts

Report damage or missing parts within 48 hours of delivery with clear photos.

Most issues are resolved through replacement parts or repair, not full returns.

6) Inspections & Refund Timing

Refunds are issued to the original payment method after inspection.
Refund amounts depend on product condition, packaging integrity, and resale viability.

7) Product Images & Color Disclaimer

Colors and finishes may vary due to lighting or screen settings.
Customers are responsible for verifying dimensions and fit before purchase.

8) Chargebacks & Payment Disputes

Customers agree to contact R&R Furniture Gallery first to resolve any issue.
If a chargeback is filed after confirmed delivery, we reserve the right to submit documentation and pursue recovery of unpaid balances where permitted by law.

Acceptance of Terms

By placing an order with R&R Furniture Gallery, customers acknowledge and agree to all policies, including Return, Cancellation, Shipping, and Delivery Policies, as part of the purchase agreement.